Cozy Moments: Coffee & Books Black Glossy Ceramic Mug | 11oz/15oz

Do you have a Returns Policy?

Apologies, Time for the boring old legal stuff! However, please take a minute to have a read of our return policy. We offer a 30 day return policy from the date of your delivery. (When you receive your order.)

However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:

1) Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order.

2. Item(s) must be in the original packaging, which must be in original condition. This includes any attached swing tags and cellophane wrappers.

You will be asked to put your photography skills to the test and provide a photo of your item(s) prior to sending it back to us so we can assess the condition.

*NOTICE*: We do not accept returns for any clothing items due to health and hygiene reasons. However, if you are wanting to return the items due to the following reasons: misprinted/damaged/defective then please feel free to contact us to resolve the issue.

Do I have to pay for returns?

Yes, returns will be covered by you (the customer) at your own expense if there isn't a valid reason for return.

However, if your order has arrived damaged, you will be asked to put your photography skills to the test and provide a photo of your damaged item(s).

Once we have received confirmation of damages, we will process your return and provide you with a free returns shipping label that we are happy to organise for you.

Just contact me at molly@mollymangadesigns.com and we can resolve the issue.

UK - How do you ship orders?

Once your order is placed, and then confirmed, we will carefully pick and pack your new favourite item as if it's our own order. Due to constant demand, please allow us up to 72 hours to get your order fully prepared for delivery. All orders are sent when all items are ready in full - this means that if you have a pre-order item in your order, all items will wait until the pre-order item becomes available. Only then will your order be sent out.

We use Royal Mail for most of our deliveries here in the UK, however there will be times where we will also use DPD as an alternative shipping method due to the ongoing shipping delays and backlogs in the UK. Please do note that if you are located outside of mainland UK including but not limited to the Channel Islands, your country may expect you to pay the duty fees required to import your order into your country - a fee that might be placed on delivery by your country's government. We recommend contacting your country's government for relevant information regarding potential import fees.

You can expect your order to be delivered within 2-8 business days after shipping confirmation in the UK mainland depending on your shipping option. When we ship your order, you will receive a confirmation e-mail with a tracking number attached. Should the unexpected happen and you do not receive this e-mail within 24 hours (can go as long as 72 hours due to other orders), please contact us immediately by e-mailing us over at molly@mollymangadesigns.com and quote your order number.

Please don't panic if there are no tracking events within the first 24 hours of leaving us - the systems on both our end and the shipping couriers end can take a day or so to catch up.

International - Do you ship internationally? I don't live in the UK

Yes! Whilst Molly's Manga Designs started in the UK, we have fans from all corners of the globe.

Our main international customers are located in USA & Canada. If for any reason you cannot check-out for your country, please send us an e-mail over at molly@mollymangadesigns.com for assistance.

Be sure to include "CAN'T SHIP TO MY COUNTRY" in the subject line so I can get back to you as soon as possible.